Ordering

Advice and help with choosing

We like to give you advice so you can make the best choice. But please, first check the Brakepedia for technical questions.

When you still need assistance, please contact the customer service.

Our Vehicle filter

There are a few circumstances where there could be more than one choice in the make / model / engine / year selection process of our vehicle filter. This is typically where a manufacturer has changed the specification of a part or the vehicle differs in any way to different domestic markets. We usually offer both parts for both specifications, but it is up to the customer to check their vehicle technical specifications for the product ordered. Where an incorrect part has been ordered and supplied in these circumstances, it will be the responsibility of the customer to ship the incorrect item back to us for a refund of the goods ordered. No refund of the original shipping costs will be given. If a replacement part is required, additional shipping costs will have to be paid by the customer.

Incorrect products ordered?

If you have incorrectly ordered the wrong item for your car, we would exchange the goods for the correct ones or provide a refund. You will be responsible for shipping the products back to us, and for the shipping costs of the correct goods back to you. If there is a difference in price for the correct products, you will be charged or credited, depending on the prices.

Please start a RMA procedure.

Change or cancel order

When you wish to cancel or change your order with us, please contact the customer service. Please quote your order reference number and/or invoice number and your name when contacting us.
As long as your order has not been shipped, there will be no cost to you. If your order has already been despatched, you can still return it, but under the guidelines given in the "EU Distance Selling Law". Therefore, you need to start a RMA procedure.