Guarantees & complaints

Products supplied by Brakes-Shop.com are subject to the maximum warranty by the manufacturer of the product concerned. We have a close intensive contact with these manufacturers worldwide, ensuring that we will solve your case as soon as possible. This warranty does not cover damage caused by a car crash, improper use, negligence or normal wear and tear.

2-year guarantee (legal guarantee) for all goods

Under EU rules you always have the right to a minimum 2-year guarantee at no cost for faulty goods.
The 2-year guarantee period starts as soon as you receive your goods.

  • Inform us within 2 months of discovering a fault, otherwise you may lose your right to the guarantee.
  • Within 6 months of receiving the goods, you need to show us that the goods are faulty or not as advertised.
  • After 6 months, you need to prove that the defect already existed on receipt of the goods.

For information about warranty, see below

How to proceed with a warranty claim

A proof of purchase receipt showing the date of purchase and mileage installed, endorsed by an independent mechanic who fitted the parts or a store staff member who sold you the parts will be required to be returned with all of the products purchased. To enable your vehicle to be used whilst your warranty claim is considered, should you need to purchase replacement parts this must be done by purchasing the parts from Brakes-Shop.com. In the event of a successful compensation award, we will refund the parts in full or partially depending on the nature of the claim. Brakes-Shop.com reserves the right to make full or partial compensation at its sole discretion depending upon the condition and mileage used of the returned suspect parts. For example, if you have used the product for several thousand miles and the defect is noticed, only a partial compensation may be offered.

To process a warranty claim, we require you to contact our customer service.

Warranty Brake Pads

The Brakes-Shop Brakes warranty covers defects in materials or workmanship only. Warranty is for replacement of similar product or refund of purchase value only excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers products and is good for a period of six months from date of purchase or 10,000 km of highway use. Warranty is invalid if the product is used for racing, rally, drifting, trackday experience driving, or any other form of competition. There is absolutely no warranty on any product for race use. Warranty does not cover brake noise or normal wear and tear. Some brake pad systems cause pads to wear faster than others. Drivers/users must assess the performance and durability of our brake products themselves if any of our products is to be used in racing.

Warranty Brake Rotors

The Brakes-Shop Brakes warranty covers defects in materials or workmanship only. Warranty is for replacement of similar product or refund of purchase value only excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers products and is valid for a period of six months from date of purchase or 10,000 km of highway use. Warranty is invalid if the product is used for racing, rally, drifting, trackday experience driving, or any other form of competition. There is absolutely no warranty on any product for race use. Drivers/users must assess the performance and durability of our products themselves if any of our products is to be used in racing.

No warranty is offered for brake vibration suffered due to uneven rotor thickness wear after incorrect installation of brake rotors. It is commonly known in the brake rotor business that accurate mounting and checking of runout on brake rotors is paramount at installation and in spite of necessary warnings many mechanics still see fit to ignore this warning and make no effort whatsoever to check rotor runout. This leads to brake vibration in the 3000 to 5000 km lifetime period and is not a warrantable condition. The solution for vibration at this stage is to have the rotors turned or replaced and to thoroughly clean the mounting flange on the vehicle and carefully check for runout before returning the vehicle to service use. For more information please go to this section on our FAQ page.

Warranty Big Brake Kits

The Brakes-Shop Brakes warranty covers defects in materials or workmanship only. Warranty is for replacement of similar product or refund of purchase value only excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers products and is good for a period of twelve months from date of purchase or 10,000 of highway use. Proof of mileage will be required. Warranty is invalid if product is used for taxi/hire car, racing, rally, drifting, trackday experience driving, or any other form of competition. There is absolutely no warranty on any product for race use. Warranty does not cover brake noise or normal wear and tear. Some brake pad systems cause pads to wear faster than others. Drivers/users must assess the performance and durability of our brake products themselves if any of our products is to be used in racing.

No warranty is offered for brake vibration suffered due to uneven rotor thickness wear after incorrect installation of brake rotors. It is commonly known in the brake rotor business that accurate mounting and checking of runout on brake rotors is paramount at installation and in spite of necessary warnings many mechanics still see fit to ignore this warning and make no effort whatsoever to check rotor runout. This leads to brake vibration in the 3000 to 5000 km lifetime period and is not a warrantable condition. The solution for vibration at this stage is to have the rotors turned or replaced and to thoroughly clean the mounting flange on the vehicle and carefully check for runout before returning the vehicle to service use.  For more information please go to this section on our FAQ page.

Complaints

We encourage you to notify us of complaints by contacting Customer Service. If this does not lead to a solution, it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us.