Guarantees & complaints
Products supplied by Brakes-Shop.com are subject to the maximum warranty by the manufacturer of the product concerned. We have a close intensive contact with these manufacturers worldwide, ensuring that we will solve your case as soon as possible. This warranty does not cover damage caused by a car crash, improper use, negligence or normal wear and tear.
2-year guarantee (legal guarantee) for all goods
Under EU rules you always have the right to a minimum 2-year guarantee at no cost for faulty goods.
The 2-year guarantee period starts as soon as you receive your goods.
- Inform us within 2 months of discovering a fault, otherwise you may lose your right to the guarantee.
- Within 6 months of receiving the goods, you need to show us that the goods are faulty or not as advertised.
- After 6 months, you need to prove that the defect already existed on receipt of the goods.
For information about warranty, see below
How to proceed with a warranty claim
A proof of purchase receipt showing the date of purchase and mileage installed, endorsed by an independent mechanic who fitted the parts or a store staff member who sold you the parts will be required to be returned with all of the products purchased. To enable your vehicle to be used whilst your warranty claim is considered, should you need to purchase replacement parts this must be done by purchasing the parts from Brakes-Shop.com. In the event of a successful compensation award, we will refund the parts in full or partially depending on the nature of the claim. Brakes-Shop.com reserves the right to make full or partial compensation at its sole discretion depending upon the condition and mileage used of the returned suspect parts. For example, if you have used the product for several thousand miles and the defect is noticed, only a partial compensation may be offered.
To process a warranty claim, we require you to contact our customer service.