Security & Privacy

This page sets out how this website uses and protects any information that you give us while using this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change the policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Secure Payment

We use a secure internet connection as soon as you begin to process your order. So that malicious people can not watch you. Via SSL, your transaction data is encrypted over the internet. To pay with SSL, you do not need any special software. You recognize a secure SSL connection to the "green lock" in your browser's address bar.

Protection of personal data

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please request Customer Service.

If you believe that any information we are holding on you is incorrect or incomplete, please contact Customer Service as soon as possible. We will promptly correct any information found to be incorrect.

What we collect
First and last name We like to name you by name
Address, City, Country

We need your address to deliver the package to you.
And the address will also be used for your invoice.

Phone number We would like to contact you when something is wrong with your order. 
Sometimes we call afterwards to ask if everything went well.
Payment Details In order to be able to pay your order, we use a secure payment environment. When paying online, your information is stored in our records to link your payment to your order. We will only use your bank account number when your money is returned from us.
IP address We will remember your preferences and provide appropriate advice. By remembering your IP address, we ensure that your account can not be used by anyone else.
E-mailadres You will receive an email about your order, invoice and the products you buy from us. We will email you our response when you have a question or when you have written a review. And if you've given permission, you can also receive our newsletter. Do you prefer to not receive newsletters anymore? Then you can unsubscribe here.

In addition, we use your data for the following:

Customerservice You can call, email, twitter, facebook and chat with us. To make sure your story does not have to be told twice, we can make notes.
Account Your account contains your personal information. Name, Delivery and Billing Address, Date of Birth, Phone Number and Login data. So you do not have to re-enter this information every time. We also keep data about your previous orders. This allows us to help you faster.
Newsletters You can sign up for different newsletters. The general and personal. For the contents of personal newsletters, we will check what you ordered. Then we know what you like. Do you prefer to not receive newsletters anymore? Then you can unsubscribe here or via the link at the bottom of the newsletter itself.
Reviews You can help other customers with your review. Sharing your experiences gives others a better picture of a product or service. We keep track of what reviews you write and your reviews are also in your account.
Improvements We can approach you for a customer research. Sometimes we want to know how to handle a complaint and what you think of our newsletter. Therefore, we collect customer behavior. This way we can analyze your reading behavior and make content that suits your needs. We do this by registering unique visits, with all the activities that take place inside. Like viewing pages, zooming in or clicking on links. Of course, we treat your data carefully and safely. Sometimes a third party performs these checks for us. They also adhere to the privacy rules.
Customized advice If you visit our webshop, liking us on Facebook, or order something from us, we'll remember what you need. This allows us to offer you nice deals, for example by mail. We also use your information to improve our website. And to show useful ads on, for example, Facebook and Twitter. We do this using cookies.
Fraud Prevention Sometimes we need to use customer data to investigate, prevent, and prevent fraud. In very serious suspicious cases, we must pass your data to government agencies.

Terms and Conditions

For our terms and conditions, please visit this page.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purpose and we can also use them for marketing purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We can also use them for marketing purposes. You can choose to accept or decline cookies.

We also use JavaScript. This allows us to show you beautiful things, sometimes in combination with cookies and (web) beacons. Like remembering your shopping cart or showing your previously viewed products.

Delete or disable cookies
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies (and JavaScript) if you prefer. This may prevent you from taking full advantage of the website. How to switch or delete cookies is explained here:

The tables below lists the cookies we collect and what information they store.

Functional cookies we collect

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Analytical cookies we collect

This website also uses Google Analytics, a service of Google, Inc. (hereinafter "Google"). The following cookies contain information about your use of this website and sent to a Google server in the US and stored there. Google uses this information to evaluate your use of the website, compiling reports on website activity for us to set up and other services in the field of website and Internet to deliver to us. More information about cookies from Google, visit: www.google.co.uk/intl/en/analytics/privacyoverview.html

Cookie NameCookie Description
__utma, __utmb, __utmc, __utmv, __utmz These Google cookies are used to collect information about how visitors visit our website / use. This information is subsequently used to improve this website. The cookie collects information anonymously, which among others consists of the number of visitors, where visitors came from and which pages are visited on this domain. Google does not share anonymous data with third parties.

Marketing cookies we collect

Cookie NameCookie Description

__utma, __utmb, __utmc, __utmv, __utmz

With Google Analytics Remarketing Tools, we measure how you are using our webshop. We use this knowledge to help you choose the product that suits you best. And to show your offers of products you may be interested in. Google does not share anonymous data with third parties.

lu, xs, s, presence, act, c_user, csm, p, fr, datr

These are Facebook cookie and sees what products you are viewing. This way we can show you relevant ads on Facebook. Without these cookies, your personal offers are missing. Facebook does not share information with third parties.

guest_id, twid, muc

These are Twitter cookie and sees what products you are viewing. This way we can show you relevant ads on Facebook. Without these cookies, your personal offers are missing. Twitter does not share information with third parties.